The questions we get asked
Everything we get asked
How long does it last?+
2 to 5 days with gel pads, 2 to 3 weeks with glue, following the application card included in every box. Both systems are included; you choose depending on the occasion.
Does it damage my nails?+
No. Applied and removed correctly, press-on nails protect your natural nails: no aggressive filing, no UV lamp.
Can I shower, swim, wash my hair?+
Yes, with both systems. With glue or gel pads, your set withstands showers, sport and the dishes. With gel pads, just avoid very long baths and the sauna.
I don't know my size+
You don't need to: there is no size to choose. After your order, you receive a link to the "My measurements" guide, which walks you through finger by finger in under ten minutes (or you send your measurements to Mélanie on WhatsApp). Your set is made to your ten measurements.
Can I have a set in another shape or length?+
Yes. On every set, "Ask for this set your way" takes you to Create your Aura with that design. You choose your shape and length, and Mélanie replies with a price.
Why is my set coming off?+
9 times out of 10: the prep. A nail that isn't properly degreased and nothing holds. The application card covers every step, and if in doubt, we're on WhatsApp.
Can I really re-wear them?+
Yes: remove with warm soapy water without forcing, clean off the residue, store in the case. With gel pads, it all depends on how well you look after your set: treated well, you can re-wear it many times. With glue, count on 2 to 3 applications.
Can you tell they're false nails?+
Made to your measurements, a handmade set is indistinguishable from a salon gel application. The fit is everything, hence our obsession with measurements.
How long until I receive my order?+
Every set is made by hand, to your measurements: Mélanie starts as soon as she has them. Then delivery takes 1 to 3 days in the UAE and 5 to 10 days to France, taxes included. For a specific date (a birthday, an event), message Mélanie on WhatsApp before ordering.
Why this price, when there are €10 press-on nails?+
Ours don't come out of a mould: every nail is sculpted, painted and polished by hand by Mélanie, in limited-edition designs made to your measurements. Per application, a set works out cheaper than a salon visit.
What if the set doesn't fit?+
Every set is made to the measurements you send us, so it can't be refunded or remade if those measurements were inaccurate. That's why we insist so much on measuring properly: take your time with the "My measurements" guide, and at the slightest doubt, write to us on WhatsApp before sending them: we'll check them with you.
A question that isn't here?+
WhatsApp +971 58 564 5077 or melanie@melaura.co: we reply fast, and for real.
Your question isn't here? Message Mélanie on WhatsApp, she replies fast.
